Jason Young

The real inside story of Southwest Airlines' legendary culture, service, and leadership.

Southwest Airlines has given the business world a textbook example that providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible — and indeed profitable in Corporate America today. But what's the real story? As a key developer of Southwest Airlines' legendary positively outrageous customer service and leadership training programs, Jason Young knows that great culture does not "just happen." A customer service value can be created and nurtured to flourish into a customer service culture. And employees can be treated as true partners in the success of the business through shared values, shared vision and shared efforts. Beyond the headlines and the hype, Jason shares the real inside story behind the success of Southwest, a company consistently rated No. 1 in customer service and employee satisfaction. Best of all, you'll learn how you can take these proven organizational principles to your team or company. You won't want to miss this inside edition from the man who knows it best.

Key Takeaways
✦ How Southwest built a customer service culture on purpose, not by accident
✦ Treating employees as true partners through shared values and vision
✦ The real story behind sustained No. 1 service and satisfaction rankings
✦ Proven principles you can apply to your own team or company

What it takes to become a person of influence and lead teams to extraordinary results.

Jason Young teaches that great leaders develop, motivate and empower people to achieve extraordinary results by providing vision, example and support from a bottom up perspective. Truly smart leaders know that is more than a mere statement of fact, but rather a personal and professional challenge to be lived out everyday. Faced with two choices – lead smart or fail – great leaders know what it takes to lead others and achieve success. Smart leaders understand what it means to become a person of influence and how it applies to everyone in the organization. At this presentation, leaders will hear how developing and organizing talent to build effective teams creates an incredible workplace culture and how applying successful coaching skills will help teams excel. They'll learn how to handle change – for better or worse – and how effective disagreement management can enhance team productivity. Participants will walk away with a thorough understanding of what it takes to deliver high performance leadership.

Key Takeaways
✦ Leading from the bottom up with vision, example, and support
✦ Becoming a person of influence at every level of the organization
✦ Coaching skills that help teams excel and cultures thrive
✦ Managing change and disagreement to boost team productivity

Move beyond the buzzwords to the real keys of trust, collaboration, and shared success.

Team work. Team building. Team player. Successful organizations know that business is not really a game to be won or lost. But to achieve success, everyone must use many of the same principles found on our playing fields today. In this presentation, Jason Young goes beyond the buzzwords to expose the keys that help people work together as a team to achieve real success. By developing goals, your team will create shared initiatives out of trust and mutual respect for one another. That active collaboration will lead to employee empowerment and organization momentum. You'll discover how your All Stars can raise the bar within your organization without alienating your other players while creating an environment that rewards risk taking. From base hits to home runs, everyone plays their part to attain victory.

Key Takeaways
✦ Building shared initiatives through trust and mutual respect
✦ Turning collaboration into employee empowerment and momentum
✦ Letting All Stars raise the bar without alienating the team
✦ Creating an environment that rewards smart risk taking

Lead Traditionalists, Boomers, Gen X, and Millennials with intentionality and shared purpose.

The workplace is filled with significant generational differences and associated challenges between Traditionalists, Boomers, Generation X-ers, and the newest group – the Millennials. The Millennials are the generation born between 1982 and 2000 that were formed by attentive, helicopter parents, schools that propagate high self-esteem, and an ingrained comfort with dependency on technology. Each generation learns, values, thinks, develops differently and must be led differently. Yet each generation has common ground which managers can leverage and build on. In this presentation, Jason Young encourages leaders not to judge but to coach and manage each generational group with intentionality. Jason explains how to manage the various generations in a way that helps create and sustain a high performance workplace.

Key Takeaways
✦ What truly differentiates Traditionalists, Boomers, Gen X, and Millennials
✦ Finding the common ground every generation shares
✦ Coaching — not judging — across generational lines
✦ Leveraging generational diversity for a high-performance workplace