Dear Shep, Thank you for the wonderful presentation you made at ITLA's 78th Annual Convention and Trade Show in Anaheim last week. Your mixing magic with your oral presentation kept the audience's attention from start to finish. This was my nineteenth ITLA annual meeting and yours was among the best, if not the best, keynote presentation we have ever had. I think our group, on whole, is difficult to please and they were universal in their praise for you. Your theme of quality customer service complemented the theme established by our out-going president Mitch Rouse which our 1996-97 president, Mark Joseph has vowed to build upon. Your timing and subject matter was suberb. Thank you again for your time and effort. I wish you continued success. Dear Shep, Your recent presentation to our Member Service Counselors was nothing short of magical. I continue to hear positive comments from our employees and many have told me it was the best evening they ever had. Quite a testimonial considering it was the first time this group of employees had ever been together as a whole. We can't thank you enough not only for your outstanding work, but for all the meetings we had prior to the event to ensure that you were well prepared to personalize your remarks. You tailored your "Moments of Magic" presentation to our group and I can honestly say that you exeeded our expectations and we most definetly look forward to working with you again in the near future. Dear Shep, Wow! Talk about exeeding our expectations! Your presentation at our Energizer Saddlebrook national sales meeting in Tampa was an unqualified success. Our salesforce really enjoyed your casual speaking style and entertaining "Moments of Magic" customer service presentation. Your use of magic at the appropriate time was really effective in keeping the audience focused and attentive. Thanks for energizing our group and thereby making this sales conference one of the best ever.