Robert Spector
Author of the Best-Seller, "The Nordstrom Way: The Inside Story of America's #1 Customer Service Company"
Speech Topics
Programs include:
"Lessons From The Nordstrom Way"
"Amazon.com: The Untold Story"
Customer Service A Through N: Lessons from Amazon.com and Nordstrom
Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Are Delivering Seamless Service To Their Customers
Category Killers: The Retail Revolution and Its Impact on Consumer Culture