Premiere Speakers Bureau

Reviews

Joe Calloway is an expert on high permance strategies fro organizations focused on customer service.

ITDS Intelicom Services

Joe Calloway is an expert on developing customer focused teams.

Sales & Marketing Management Magazine

Joe Calloway is on eof the most innovative and compelling people in the service industry.

Toyota National Customer Service Advisory Board

Books

Speech Topics

Becoming A Category of One

How extraordinary companies transcend commodity and defy comparison.

Extraordinary Companies: How They Think and What They Do to Create and Sustain Success

Extraordinary companies are, by definition, different from their competitors. The critical differences are not, however, usually found in product, price, or even service. Extraordinary companies think and do things in ways that are available to any business, but that few choose. Those few that do are market leaders that sustain success and continuously move to the next level.

A Propensity to Action: Mediocre companies talk about action. They are often masters of cheerleading and conversation. Extraordinary companies act. They are masters of execution.

A Willingness to Fail: Extraordinary companies know that mistakes are seldom fatal. You gain new information from mistakes, you learn from them, you fix them, and you move forward. What is fatal is the mistake of doing nothing in a dynamic marketplace.

Constant Innovation: If you don’t wage a daily war against complacency, your days are numbered. But you don’t have to be wildly creative to be innovative. You simply have to look at the same thing as everyone else and see something different. And you have to be willing to go first.

A Product Wrapped With A Compelling Experience: Most customers really don’t see a big difference between you and your competitor. Not, that is, until you wrap your product with an experience of doing business that is so compelling, that you command customer loyalty.

Consistent Performance: Inconsistency of performance is the great brand killer. Extraordinary companies make consistency of performance a top priority. They create repeatable processes and establish a standard of habitual dependability.

Knowing What’s Important: Everything begins with your culture. People who work for extraordinary companies have great clarity and a deep commitment around who they are and what they stand for. At great companies “what’s important” gets talked about all the time. It’s in the air. It’s in their DNA. It’s why they’re a great company.

Work Like You're Showing Off!

How exceptional companies and individuals create and sustain success.

Minds Wide Open

MINDS WIDE OPEN is about:

— the passionate curiosity that drives people to look outside their comfort zone for new ideas

— a propensity for action that means we actually DO things instead of just talking about them and having meetings about them then having more meetings about them

— tearing down barriers like the resistance that most people and (virtually all committees) have to new ideas…the fear of risk…and the biggest barrier of all: “We’re Experts! We KNOW how it’s done!” (famous last words of soon-to-be-dying companies)

— the creative power that comes from not knowing what you can’t do (5 year olds are masters of this – we should be, too)

— seeking out and destroying complacency like the evil force that it is!

— knowing that the most important innovations are those that positively impact the customer experience

— and finally, knowing the point…having a clear sense of who we are, what’s important, and what we’re all trying to accomplish.