Not Right - Not Wrong - Just Different
Bringing B.S. (Behavioral Style) to Life
Which of these phrases do you most relate to?
My way or the highway!
I'll get the job done, but let's have fun doing it!
Can't we all just get along?
If a job is worth doing, it's worth doing right the first time!
...Some people are easy to connect with...while with others, we struggle to develop a positive rapport...
Suppose you could understand what motivates people with styles and personalities different from yours.
This session will help individuals and teams see people more clearly from the other person's perspective. Participants will...
Explore personal strengths and areas of opportunity for their particular behavioral style
Understand the motivation of people with styles (personalities) different from theirs
Learn ways to easily communicate more effectively with task-focused as well as people-focused individuals
Quickly recognize the different behavioral tendencies of fast-paced vs. deliberate paced individuals
Discover new connections with others by adapting to their behavioral styles (personalities)
EiEmotional Intelligence
*Be more Aware of their Emotions and how to better handle themselves in Stressful Situations
• Practice Responding Intentionally rather than Reactively
• Learn how to Visualize the Achievement of a Goal and take the necessary steps to get there
• Maintain Personal Motivation
• Explore the Benefits of Exercising Empathy
• Have more Productive Relationships
BeyonDiversity
This ain't no 80s sensitivity training - It's about practical, sensible leadership techniques that apply in today's world.
Why being P.C. does not work!
An enlightening program that heightens individual and team awareness of the power of perception and how to create an inclusive environment
In addition to pracitcal tips and tools, participants will get answers to questions like:
Where do I draw the line with people who are too sensitive?
How can I better lead people from other generations?
Why am I still told that 'the next one you hire better be a ______'?
What's the difference between diversity and an inclusive environment?
How can I separate my preferences from bona fide requirements?
Service Urgency!
Creating outstanding performance in management and at the front line
This is the session where you learn...
Why you should 'treat people like dogs'
How to define reality - gather, share and measure relevant data for your team
What to do with a whale with a bad attitude
The role of autonomy in 'defining the playing field'
Infuse new "URGENCY" into every single service provider in your organization!
Participants will...
Learn to develop and maintain a continual focus on service - internally and externally
Effortlessly handle 'irate' customer situations
Practice how not to say No
Want to put fun back into providing service
Take ownership for displaying a sense of service urgency in their area of responsibility
Maximizing Leadership Accountability
Influencing your company's performance
Is your organizational focus missing?
Has your company's vision become blurry?
Learn how the premier customer service organizations create an environment for improving performance and consistently deliver with service and profits!
Discover many common missing links
Find the link between your vision, messages, actions and for holding everyone accountable
Learn how to combine and align all the elements of your organizational training, leadership, vision and accountability to practice Facilitative Leadership
Participants will...
Link what you do - to how you do business
Keep your organizational vision clearn
Tie your messages to your actions
Identify the missing link between reward and recognition
Understand more about the leadership link that balances style with results
See how being prepared with a recovery strategy can strengthen the service you provide internally and externally
Discover ways to hold everyone accountable
Witness how it all comes together as Facilitative Leadership
Working Across Generations
With four generations in the workforce, never have there been so many gaps and misunderstandings in values, needs, perception and behavior
Glenn Brome facilitates poignant and humorous scenes enacted by professionally trained actors to mirror the realities of generations in the workplace.
As a participant in this session, you will:
Distinguish the difference between the intent and the impact of your interactions
Compare and contrast generations and recognize the differences in their approach to work
Develop strategies for promoting positive working relationships between generations in your workplace
