Doug Lipp, an internationally acclaimed expert on customer service, leadership... MORE

Mountain/Pacific Zone Keynote	$10,000
Eastern/Central Zone Keynote	$12,000

CTDI

Southwest Carpenters Training Fund

First National Bank of Arizona

Thank you for the two presentations you gave last year. Your approach and presentation design generated such interest with our Field Service Engineers at our annual customer service support conference that we invited you back to our annual meeting in Orlando. You skillfully blended your presentation with small group table discussions, enabling all participants an opportunity to get involved. Your pre-program interviews of ADAC employees and customers really kept the focus on the topics we needed to address. As a recipient of the Malcolm Baldridge National Quality Award, we realize that our efforts to ensure highest quality products and service are never-ending events. Your presentations and real-life examples from your experience at Disney helped us all remember that.

The Magic of Exceptional Customer Service
The Changing Face of Today's Customer
Lead the Way, Your Customers and Employees Will Follow
Even Monkeys Fall From Trees: Learn From Your Mistakes and Embrace Change - Lessons From Disney